Store Manager - Station Park

Cozy Earth•Farmington, UT

2d•Onsite

About The Position

Cozy Earth is hiring a Store Manager for its upcoming Station Park store in Farmington, Utah. The Store Manager leads the store team and is accountable for sales, customer experience, team development, and daily operations. The role spends substantial time on the sales floor, builds customer relationships, and turns company priorities into clear goals and consistent execution. The Store Manager partners with Retail leadership and cross-functional teams to represent Cozy Earth in the local community and create a welcoming, elevated store experience.

Requirements

5–7 years of retail experience, including experience leading a store or comparable team.
Demonstrated ability to drive sales, coach teams, and build customer relationships.
Experience managing payroll, scheduling, inventory, and day-to-day store operations.
Comfort using POS, retail technology, customer relationship, inventory, reporting, and office tools, including spreadsheets.
Strong communication, judgment, organization, and problem-solving skills.
Work on site and maintain a schedule that meets store needs, including weekends, holidays, and occasional events.
Stand and move throughout the sales floor and stockroom for extended periods; bend, reach, and lift or move merchandise up to 25 pounds.
Use a computer, POS, mobile devices, and other standard store equipment to complete assigned work.
Read and communicate information, respond to customers and team members, and make sound decisions in a busy retail setting.
Perform the essential duties of the role with or without reasonable accommodation.

Nice To Haves

Apparel and home retail experience.

Responsibilities

Own store sales performance and manage payroll and controllable expenses within approved plans.
Lead from the sales floor by coaching in the moment, engaging customers, and setting standards for product knowledge and service.
Analyze sales, traffic, conversion, average order value, units per transaction, and category results to identify opportunities and set team goals.
Review results with Retail leadership and adjust selling, staffing, and merchandising plans as needed.
Provide a warm, personalized customer experience and help customers find suitable Cozy Earth apparel and home products.
Build repeat business through follow-up and customer outreach using approved customer relationship tools and practices.
Resolve customer concerns promptly and fairly, including post-purchase issues, in line with company policy.
Partner with Retail and Brand teams on store events and local relationships.
Recruit, hire, onboard, train, and retain the store team in partnership with Human Resources.
Set expectations, coach and provide feedback, and complete performance reviews and development plans.
Create schedules that support customer traffic, coverage, events, and approved payroll targets.
Partner with Human Resources on employee concerns, performance matters, and policy application, while building an inclusive and accountable culture.
Oversee opening and closing, cash handling, deposits, reporting, supplies, and facility needs according to company procedures.
Maintain inventory accuracy through receiving, transfers, replenishment, cycle counts, and investigation of discrepancies.
Protect company assets through loss prevention practices and maintain a clean, safe, organized sales floor and stockroom.
Ensure online order pickup and other store-supported omnichannel services are completed accurately and on time.
Maintain visual merchandising, product presentation, and store appearance standards.
Execute floor sets, launches, signage, and promotional updates on time with Visual Merchandising and Retail leadership.
Ensure the team follows approved dress and grooming guidelines and represents the brand professionally.