Park Store Manager

Yellowstone Forever•YNP, WY

2d•$21 - $23•Onsite

About The Position

The Park Store Manager oversees day-to-day operations at assigned Yellowstone Forever Park Stores in visitor centers and contact stations throughout the greater Yellowstone National Park area. Reporting to the Park Stores Operations Manager, the manager supervises store staff and is responsible for effective daily retail operations, including training and scheduling, inventory management, reporting, store cleanliness and presentation, tracking performance indicators, and overseeing operational systems. The role works closely with the Park Stores Operations Manager and Retail Operations and Visual Merchandising Manager to carry out merchandising, marketing, and communication plans, enhance the visitor experience, and recommend improvements. Yellowstone Forever is the official nonprofit partner of Yellowstone National Park. Its mission is to protect, preserve, and enhance the park through education and philanthropy. The organization connects people to Yellowstone through visitor experiences and educational programs, and supports the park through philanthropic investment. Its operations include Park Stores, the Yellowstone Forever Institute, and a supporter program. This is a seasonal, full-time, non-exempt position for the 2027 summer season, running from April or May through September or October depending on the store location, and lasting no longer than six months. The manager may travel into Yellowstone and throughout the Greater Yellowstone area as required.

Requirements

1–2 years of retail store experience, including use of and performance related to retail industry KPIs.
1–2 years of supervisory experience.
Experience in a high-volume retail environment, including rush periods.
Excellent oral and written communication skills and the ability to work as a team player.
Ability to multitask and work in a fast-paced environment.
Ability to quickly learn and apply new systems, processes, and applications.
Experience providing excellent customer service.
Self-motivation, sound problem-solving skills, and timely task completion.
Ability to sometimes work a flexible schedule, which may include nights, weekends, and holidays when needed.
Ability to lift boxes or equipment weighing up to 40 pounds with support of lift equipment.
Ability to represent Yellowstone Forever in a courteous and professional manner.
Valid U.S. driver's license and a clean driving record, as the position involves driving Yellowstone Forever vehicles.
Satisfactory criminal background check as a condition of employment.

Nice To Haves

Demonstrated ability to supervise a team of employees.
POS and retail experience.
Experience working in a nonprofit environment.
Knowledge of Yellowstone National Park.

Responsibilities

Manage the customer experience by executing merchandising plans, making recommendations, testing product stories through displays and merchandising, and monitoring and reporting on those tests.
Greet and engage customers and promote Yellowstone Forever retail products, Institute courses and offerings, philanthropic efforts, and supported projects.
Train and mentor Park Store Associates, foster a collaborative team environment, support staff in performing their duties, and develop and motivate staff to achieve optimal performance.
Capture, analyze, and relay retail industry KPIs and lead store staff toward assigned store goals.
Support budget planning and forecasting, and manage store expenses within the established budget.
Coordinate with the facilities team to maintain displays, lighting, fixtures, and the store's physical appearance.
Work with retail leadership and merchants to set product layouts and execute product distribution and visual merchandising plans.
Track inventory movement, stock levels, and inventory turns accurately.
Develop expertise in POS register screens, sales software, and credit card processing equipment, including how systems interact.
Work with organizational leadership and park partners to optimize store schedules and maintain appropriate staffing levels and schedules.
Process transactions using POS and other systems and troubleshoot system issues to keep transactions flowing efficiently.
Maintain high standards of cleanliness and presentation and follow Yellowstone Forever procedures and standards.
Collaborate with Finance staff to submit accurate daily, weekly, and monthly reports and maintain appropriate cash levels.
Ensure staff provide accurate answers to visitor questions about the park or refer visitors to another source when needed.
Promote Yellowstone Forever Supporter and Institute programs.
Represent Yellowstone Forever and its mission accurately and positively.
Travel into Yellowstone and throughout the Greater Yellowstone area and other locations as required.
Perform other tasks as assigned by the Park Stores Operations Manager, Retail Operations and Visual Merchandising Manager, or other designated leadership.