Store Manager

Walgreens • Orlando, FL

13d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and improves sales, profitability, and store image through merchandising, protection of store assets, team member selection, training and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, staffing, compliance, and maintenance. The Store Manager analyzes business performance, develops plans to increase sales and control costs, and partners with pharmacy and clinic leaders to support performance. The position also manages team member performance and development, communicates between the store and district or corporate teams, and conducts community outreach. The role requires a flexible schedule that may include extended days, evenings, and weekends.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months from the Store Manager position start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or licensed RPh.

Responsibilities

• Monitor and improve customer service in retail and pharmacy through analysis, reminders, training, encouragement, and action plans.
• Greet customers and clinic patients, offer assistance, model customer service best practices, and resolve complaints or special needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
• Oversee store financial controls, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, ledgers, invoices, cash reports, and time records.
• Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, advertising, and seasonal promotions.
• Analyze inventory trends and manage ordering, stock levels, and liquidation to avoid out-of-stocks and overstock.
• Supervise merchandise receiving, stocking, pricing, returns, and transfers.
• Ensure execution of District Manager operational feedback and organize store staffing, work assignments, and delegation.
• Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
• Manage store operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff know relevant computer and technology systems and software, and contact IT support to address systems problems.
• Comply with company policies and procedures and maintain respectful coworker relationships; complete special assignments as directed.
• Assign daily operational responsibilities and tasks and set expectations for team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
• Review asset protection data and implement plans to reduce loss.
• Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support clinic performance.
• Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
• Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition, and supporting career progression.
• Monitor completion of required training, including pharmacy training; coach team members.
• Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
• Promote teamwork and motivation by establishing expectations, tracking results, showing enthusiasm, and sharing the store vision.
• Ensure compliance with corporate policies and employment laws and treat team members fairly.
• Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and keep communication open across management levels.
• Participate in company and on-the-job training, including completing Walgreens School of Operations within six months of starting as Store Manager, and follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
• Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
• Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager