Store Manager

The Salvation Army Central Territory•Ankeny, IA

17d

About The Position

The Store Manager leads a Salvation Army thrift store, overseeing store operations, staff, sales performance, maintenance, customer service, banking, and record keeping. The role supports the organization’s mission by turning donations into funding for community programs and ensuring store functions serve people in need. The manager works with the Regional Manager and Department Heads, and may travel to other locations for work or training, including monthly management training. Paid training is provided on register and store procedures, along with ongoing coaching and support from store leadership. The position offers an opportunity to build retail and customer service skills in a team-oriented, mission-driven environment.

Requirements

Two years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver’s license and ability to pass a motor vehicle record search.
Ability to perform the physical requirements described, including regularly lifting and/or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Candidates returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train, supervise, and develop store staff; implement company policies and practices in employee relations.
Manage staff scheduling and payroll processing, review and approve time and attendance, and regularly check time logs for compliance with current regulations and training.
Develop and implement strategies to meet production and sales goals.
Oversee donations, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, ensuring compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash-handling procedures and daily deposits, work within budget parameters, and manage inventory tracking for designated product lines.
Communicate with the Regional Manager and Department Heads, provide daily reports on store production and sales, and address customer complaints while educating customers about the program.
Provide direct reports with personnel reviews in collaboration with the Regional Manager.

Benefits

Medical, prescription drug, dental, vision, and hearing coverage
Employer-paid basic life and AD&D insurance
Employer-paid basic long-term disability coverage
Optional voluntary life, short-term disability, and enhanced long-term disability coverage
Paid vacation, sick time, and holidays
Flexible spending accounts
403(b) retirement savings plan
Employer-funded pension plan for eligible employees
Employee discount
Employee Assistance Program
Paid training on register and store procedures
Ongoing coaching and support from store leadership