Store Manager

Walgreens•New London, CT

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, business performance, inventory, daily planning, and team performance, while ensuring compliance with applicable laws and company policies. The role includes analyzing financial, sales, pharmacy, clinic, and asset-protection indicators; creating plans to improve performance and control costs; and coordinating with district management, the pharmacy manager, and clinic leadership. The Store Manager also serves as a liaison between the store, district, and corporate teams and conducts community outreach. The role requires participation in company training, completion of Walgreens School of Operations within six months of starting in the position, and obtaining pharmacy technician registration or licensure as required by state law, or the applicable alternative described in the posting. The salary range is $56,500–$125,000, with the offer dependent on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician license or registration as required by state law, or pharmacy assistant status in Washington state, or pharmacist licensure as described in the posting; the posting states the applicable qualification must be obtained as soon as possible and no later than 12 months after the Store Manager start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Completion of Walgreens School of Operations within six months in the Store Manager position.
Ability to comply with applicable laws, regulations, and company policies.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, assist customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising, including sets, resets, displays, promotional space, pricing, signage, and seasonal activity.
Analyze inventory trends and oversee ordering, stocking, liquidating, receiving, pricing, returns, and merchandise transfers to prevent shortages and overstock.
Implement District Manager operational feedback and organize store staffing, work assignments, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure team members understand computer and technology systems and software, and contact IT support to address system problems.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Review asset-protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, including providing support during busy periods and serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
Manage team-member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing contributions.
Manage employee career progression, training completion, coaching, performance plans, and follow-up.
Make hiring, promotion, and termination decisions; address conduct issues and discipline team members; and engage Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation and promote teamwork and motivation.
Ensure fair treatment of team members and compliance with corporate policies and applicable employment laws.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, attend training requested by district management or corporate, complete Walgreens School of Operations within six months, and follow performance-improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, or the applicable pharmacy assistant or pharmacist alternative described in the posting; pursue PTCB or ExCPT certification as required by the state.
Serve as liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.