Store Manager

Walgreens•Independence, MO

About The Position

The Store Manager manages the operation of a Walgreens store and works to improve sales, profitability, and the store’s image through merchandising, asset protection, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, including scheduling, task delegation, cash controls, bookkeeping, merchandising, inventory, receiving, and maintenance. The manager ensures compliance with applicable laws and company policies and coordinates responses to systems problems. The Store Manager plans daily operations, reviews financial, sales, asset-protection, pharmacy, and clinic performance indicators, and develops action plans to improve performance and control costs. The manager hires, develops, evaluates, and coaches team members; makes employment decisions; supports training and career progression; and promotes communication and teamwork. The role also serves as a liaison among the store, district, and corporate teams and participates in community outreach. The position requires a flexible schedule, including extended days, evenings, and weekends, and completion of Walgreens School of Operations within six months of starting in the position.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, model service best practices, assist customers and clinic patients, and resolve complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, and seasonal changes.
Analyze inventory trends and supervise ordering, stocking, liquidation, receiving, pricing, returns, and transfers to avoid out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, oversee repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff can use store computer systems and software, and contact information technology support to address system problems.
Assign daily operational tasks and set expectations for team members and assistant managers.
Analyze financial and performance data, review KPIs, and develop plans to increase sales, control costs, and reduce losses.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance and provide support.
Identify sales opportunities and manage inventory levels in consideration of demand and seasonal changes.
Manage team-member performance through goal setting, observation, feedback, recognition, coaching, and performance plans.
Manage employee career progression, training completion, hiring, promotion, termination, discipline, and compensation approvals.
Engage Employee Relations and Human Resources as appropriate and ensure fair treatment and compliance with employment laws and policies.
Promote teamwork, motivate team members, and maintain open communication through individual discussions and group meetings.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison among the district, corporate, and store; provide feedback, respond to requests, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.