Store Manager

Walgreens • Miami, FL

4d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial performance, inventory, merchandising, staffing, compliance, facilities, and team performance. The manager works with district and corporate partners, the pharmacy manager, and clinic leadership to support store, pharmacy, and clinic performance and community outreach.

The position requires a bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience. The Store Manager must obtain the applicable pharmacy technician registration/licensure, pharmacy assistant status in Washington, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting in the role. A flexible schedule, including extended days, evenings, and weekends, is required. The role includes company and on-the-job training, including completion of Walgreens School of Operations within six months of starting as Store Manager.

Requirements

• Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
• Pharmacy technician registration/licensure as required by state law, pharmacy assistant status in Washington, or pharmacist licensure as soon as possible under state law and no later than 12 months after the Store Manager start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Completion of Walgreens School of Operations within six months of starting in the Store Manager position.
• Obtain pharmacy technician registration or licensure as required by state law; pursue PTCB or ExCPT certification if required by the state.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state, pharmacy assistant status in Washington, or pharmacist license.

Responsibilities

• Monitor and analyze customer service, coach team members, greet customers and clinic patients, model service best practices, and resolve complaints and special customer needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
• Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and supervise merchandising, including sets, resets, display and promotional spaces, pricing, signs, and seasonal changes.
• Analyze inventory trends and oversee ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
• Execute District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
• Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
• Manage assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff can use store technology and software, and contact IT support to address system problems.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
• Assign daily operational responsibilities and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
• Review asset-protection data and implement plans to reduce loss.
• Analyze pharmacy performance with the pharmacy manager, provide support during busy periods, and serve as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance with the Clinic Coordinator or Manager and provide support as needed.
• Identify sales opportunities and manage inventory to support store and pharmacy growth and performance.
• Manage team performance by assigning responsibilities, setting goals, observing work, providing feedback and recognition, and supporting career progression.
• Monitor completion of required training, including pharmacy training, and coach team members.
• Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
• Promote teamwork and motivation, ensure fair treatment and compliance with corporate policies and employment laws, and communicate regularly with team members.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the role, and follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development by monitoring performance, setting personal standards, learning retail and management practices, and learning about pharmacy.
• Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager