Store Manager

Scooters Coffee (Coffee Roots TN LLC) • Liberty Township, OH

20d • Onsite

About The Position

Scooter’s Coffee in Chattanooga, Tennessee, is hiring a Store Manager to oversee staffing, sales, and operations at a coffee location. The Store Manager builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales and profitability, and demonstrates an engaged management style while exemplifying Scooter’s Coffee core values. The role focuses on providing an excellent customer experience through appropriate staffing, consistent beverage preparation, and the brand’s customer service standards. The franchisee is the employer and independently sets employment terms, including wages and benefits.

Requirements

• Ability to effectively teach and lead others.
• Excellent communication and interpersonal skills.
• Passion for working with people.
• Energetic, fast-paced, flexible work style.
• Ability to work cooperatively in a team environment.
• Strong problem-solving, multitasking, and administrative abilities.
• Ability to anticipate and respond to customer needs.
• At least 5 years of supervisory or management experience in a restaurant, QSR, or retail environment.

Responsibilities

• Ensure a consistent, quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and the Scooter’s “Amazing” customer service experience.
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment.
• Interview, hire, train, and develop staff to meet company standards for customer experience and operations.
• Provide ongoing performance feedback and development, identify employee motivators, and offer clear, constructive feedback to reinforce or improve performance.
• Maintain employee accountability through the progressive discipline process.
• Determine daily and weekly staffing requirements based on business needs and create work schedules accordingly.
• Use a varied schedule to develop employees, meet business needs, and maximize sales potential across operating hours.
• Contribute to store profitability by identifying sales opportunities and managing expenses.
• Maintain company standards for personal and store sales and performance metrics.
• Encourage full team participation in setting store goals and developing action plans.
• Ensure accurate and consistent cash handling, point-of-sale, safety, and operational procedures.
• Maintain daily, weekly, and quarterly financial reports.
• Maintain final accountability for store operations.

Benefits

• 3% yearly raise
• Performance bonuses
• Health, dental, vision, and life benefits
• Paid time off
• Fun and productive work environment
• One free specialty drink while on shift
• Ongoing leadership training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed