Store Manager

JCPenney • Palmdale, CA

7d

About The Position

The Store Manager contributes to profitable sales growth by executing the overall store strategy. This includes leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

The role models and coaches outstanding customer service, engages with associates and customers, and conducts store walkthroughs to ensure pricing and signing accuracy. The Store Manager analyzes sales and expense data, communicates business objectives and performance, drives sales through walkthroughs and leadership interactions, improves consistency around key performance metrics, and participates in peer discussions about business trends.

The Store Manager provides in-the-moment coaching, maintains performance notes, addresses performance gaps, develops leaders’ execution abilities, recognizes positive behaviors, and motivates teams to align with company strategy. The position also leads Salon Managers, Beauty Managers, and Supervisors and engages related teams, analyzing specialty business sales and expenses to drive performance and improvement. The role supports shrink and safety initiatives and consistently meets established standards for sales, service, profit, productivity, and attendance.

Requirements

• Minimum of 5 years of retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Model, coach, and hold the team accountable for outstanding customer service.
• Engage with associates and customers to enhance interactions.
• Conduct store walkthroughs to ensure pricing and signing accuracy.
• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics.
• Participate in peer group discussions to address business trends.
• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps.
• Develop leaders’ execution abilities and teams’ development.
• Use recognition and rewards to reinforce positive behaviors.
• Motivate associates and teams to align with company strategy.
• Lead Salon Managers, Beauty Managers, and Supervisors and engage related teams.
• Analyze specialty business sales and expenses to drive performance and improvements.
• Support shrink and safety initiatives.
• Meet established performance standards for sales, service, profit, productivity, and attendance.

Benefits

• Eligible for a bonus under the Management Incentive Plan.
• Eligible associates may receive medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager