Store Manager

Pet Supplies Plus • West Hempstead, NY

4d • $66,300 - $74,300

About The Position

The Store Manager, referred to in the posting as a Store Team Leader, leads the store team and provides exceptional, neighborly service to customers and their pets. The role is responsible for store operations, sales and productivity, team engagement and development, staffing, and community partnerships. The manager fosters a positive, knowledgeable, trustworthy, and pet-centered store environment while meeting business goals and operating within budget.

Requirements

• At least 2 years of experience leading retail teams.
• Bachelor’s degree or equivalent work experience; high school diploma or GED is required.
• Knowledge of Microsoft Office.
• Good communication skills.
• Ability to operate all store equipment, including a forklift.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules.
• Reliable transportation.
• Must pass a drug screening.
• Must be at least 18 years old.

Responsibilities

• Lead the store team by example and provide exceptional service to customers and their pets.
• Follow operational policies and procedures for animal care, safety, cleanliness, and security.
• Achieve strong store audit and customer engagement scores.
• Use business knowledge to improve store results, including sales, grooming and services where applicable, loyalty program membership, and customer engagement, while operating within budget.
• Create weekly work schedules that maximize productivity and engagement.
• Support team engagement and morale by understanding individual needs, recognizing and rewarding performance, and helping team members pursue career goals.
• Maintain a fully staffed team and lead recruiting and onboarding at all store levels.
• Provide onboarding, development opportunities, coaching, and feedback to cultivate a learning culture.
• Connect with community organizations to develop event and marketing partnerships.
• Analyze store sales results and develop plans to maximize sales, customer engagement, and productivity.
• Create a positive environment for team members and customers and promote a knowledgeable, trustworthy, pet-centered service reputation.

Benefits

• Store performance bonus pay
• Health, dental, vision, and disability plans
• Health and flexible savings accounts for full-time employees
• 401(k)
• Paid time off
• Employee discounts
• Career development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED