Store Manager

Tailored Brands•Mansfield, OH

4d•$22 - $32•Onsite

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. The role includes recruiting, hiring, and training the store team to deliver an exceptional customer experience. The Store Manager is responsible for creating an engaged and inclusive workplace, developing team members, achieving store business plans, and ensuring store operations and visual presentation meet company standards. The position may include voluntary work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 3 years of experience leading, managing, and developing retail teams.
Creative, with good judgment and awareness of the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the team is trained in sales, customer service, and operations to company standards.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so store staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing changes to improve productivity.
Lead recruiting for the store and create an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and drive consistent performance.
Present opportunities and recommendations using fact-based information and store-report data.
Participate in business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager to develop and manage plans to address issues.
Ensure store schedules provide proper staffing for initiatives, Ship-from-Store, operational tasks, and sales coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve efficiency in sales, service, operations, and branding.
Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model to store team members.
Build a steady pipeline of external talent through recruitment.
Hold regular store meetings to keep team members up to date on company directives.
Train the store team on customer service expectations and lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are executed according to company direction.