Store Manager

Safelite • Midland, TX

8d

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to ensure customers have a memorable experience. This role provides people leadership, coaching, cash and expense management, inventory control, loss prevention, safety oversight, and responsibility for store appearance. The manager oversees daily operations, drives team performance against company goals and key performance indicators, and supports technicians in delivering safe, quality installations and repairs. The position also responds to customer complaints and warranty issues and may collaborate with marketing associates on the display of materials.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience; listed as preferred.
• Valid state-issued driver's license.
• At least 3 years of leadership experience, with an innovative approach to incentivizing performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outdoors in a variety of weather conditions.
• Maintain a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one's feet for extended periods.

Nice To Haves

• Automotive experience.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, Check-In/Check-Out procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed company goals and key performance indicators, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics.
• Ensure compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified; support training, retraining, and coaching so technicians perform quality installations and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond promptly to customer complaints and warranty issues.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit employee needs.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED