Store Manager

Walgreens • Kyle, TX

4d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreen store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, customer service, finances, inventory, merchandising, compliance, and team performance. The Store Manager analyzes business performance, develops plans to increase sales and control costs, and coordinates with district management, pharmacy leadership, and clinic leadership. The position also serves as a liaison between the store, district, and corporate teams and supports community outreach.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months from the Store Manager position start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service, provide team members with training and encouragement, and develop improvement plans for retail and pharmacy service.
• Greet customers and clinic patients, offer assistance, resolve complaints, and respond to special needs.
• Model and share customer-service practices and Walgreens service traits with team members.
• Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
• Oversee store cash controls and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
• Plan and supervise merchandising sets, resets, revisions, displays, promotional spaces, pricing, signs, and seasonal presentation.
• Analyze inventory trends and manage ordering, stocking, and liquidation to prevent out-of-stocks and overstock.
• Supervise merchandise receiving, stocking, pricing, returns, and transfers.
• Ensure execution of District Manager operational feedback and organize work through hiring, placement, scheduling, and delegation.
• Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
• Manage assigned location operations in compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff understand computer, technology, and software systems and contact IT support when systems problems occur.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs for discussion with district management.
• Review asset protection data and develop and implement loss-reduction plans.
• Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, including providing support during busy periods and serving as a pharmacy technician when necessary and permitted by law.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support clinic performance.
• Identify sales opportunities and manage inventory levels, including anticipating fast-selling items and seasonal changes.
• Manage team performance by assigning responsibilities, setting goals and expectations, observing performance, giving feedback and recognition, and supporting career progression.
• Monitor and ensure timely completion of required training, including pharmacy training, and coach team members.
• Make hiring, promotion, and termination decisions; address conduct issues and discipline team members, involving Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
• Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
• Ensure compliance with corporate policies and employment laws and treat team members fairly.
• Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
• Participate in company and on-the-job training, including completing Walgreens School of Operations within six months in the Store Manager position, and attend training requested by district management and corporate.
• Follow performance improvement plans provided by the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
• Serve as liaison among district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager