Store Manager

Gratia Coffee•Lehigh Acres, FL

35d•Onsite

About The Position

Scooter’s Coffee is seeking an Amazing Store Manager to lead a committed team of baristas in the Fort Myers/Lehigh Acres Area. Scooter's Coffee is a fast-growing brand in the coffee industry with 900 locations nationwide. Our locally owned franchise is driven by the brand promise: Amazing People, Amazing Drinks… Amazingly fast! We foster a culture that adds value and develops team members, with a passion for coffee and serving our local community. We are looking for a strong leader with an Amazing personality to grow our business. You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.

Requirements

Ability to effectively teach and lead others
Excellent communication and interpersonal skills
Passion for working with people
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Strong problem-solving, multi-tasking, and administrative skills
Ability to anticipate and respond to customer needs
2+ years of supervisory experience in a restaurant or retail environment

Responsibilities

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Maintain accountability in employees using progressive discipline process
Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
Maintain company standards in personal and store sales/performance metrics
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Maintain daily, weekly, and quarterly financial reports
Maintain final accountability for store operations