Store Manager

Walgreens•Smithville, TN

7d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreen store, improving sales, profitability, and image through merchandising, protection of store assets, selection and development of team members, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, daily planning, business performance, inventory, compliance, and team management. It also serves as a liaison between the store, district, and corporate teams and supports community outreach.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months from the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing, and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, team scheduling, and daily assignments.
Oversee store funds, cash handling, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotions, pricing, and seasonal presentations.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, arrange repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, company policies, and employment requirements, including those governing regulated products and pharmacy operations.
Ensure staff can use store technology and software and coordinate with IT support to address system problems.
Analyze financial and performance data, review KPIs, develop plans to increase sales and control costs, and reduce asset-protection losses.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including pharmacy technician duties when necessary and legally permitted.
Identify sales opportunities and manage inventory levels in anticipation of demand, fast-selling products, and seasonal changes.
Manage team member performance, career progression, training, feedback, recognition, hiring, promotion, termination, discipline, compensation approvals, and performance plans.
Promote teamwork, communicate regularly with team members, solicit input, and ensure open communication between management and non-management staff.
Attend company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, follow performance improvement plans, and obtain pharmacy credentials required by state law.
Serve as a liaison among the district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.