Store Manager

Circle K•Austin, TX

9d•Onsite

About The Position

The Store Manager leads store operations and employees to provide excellent customer service and maintain Company standards. The role includes recruiting, hiring, training, scheduling, supervising and evaluating employees; maintaining store cleanliness, stocking and merchandising; managing customer and supplier relationships; communicating with employees and the Market Manager; and analyzing sales, expenses, budgets, forecasts and merchandise margins. The Store Manager safeguards money and ensures required reports and records are completed accurately and on time. The position performs most work indoors, with some outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures when supervising work in a walk-in cooler or freezer and to occasional noise. The role requires working with minimal direction and functioning as an effective manager, supervisor and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience to perform the essential duties, responsibilities and work under the conditions described in the posting.
Ability to supervise and train employees in the use of equipment, tools and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

Retail sales experience.

Responsibilities

Recruit, hire and train positive, enthusiastic employees to deliver excellent customer service.
Develop, manage and assign tasks to keep the site clean, stocked, organized and maintained according to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
Train employees to meet Company standards for customer service, site image and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure employees receive proper communication in a timely manner.
Hold ongoing periodic communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed and correctly priced.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outside as needed to clean parking lots and gas pumps and take out garbage.
Work with minimal direction and supervision while serving as an effective manager, supervisor and leader.