Store Manager

Shane Co.•Alpharetta, GA

13d•Onsite

About The Position

The Store Manager is responsible for all aspects of operating a Shane Co. store, including customer satisfaction, a positive work environment, staff development, and store operations in accordance with company standards, guidelines, and expectations. The role has overall accountability for store activities, whether performed personally or delegated, and requires knowledge of company policies and procedures to ensure compliance. The manager leads a hardworking team and is responsible for developing the store and its employees. The position includes an innovative training program for people without jewelry experience. Training is provided to build proficiency in sales, coaching, training, and store operations, along with knowledge of merchandise and the Shane Co. brand, so the manager can help create an exceptional customer experience. This is a retail leadership role with required evening and weekend availability. The store is closed on major holidays. Customer-facing store hours are Monday–Wednesday, 10 AM–7 PM; Thursday–Friday, 10 AM–8 PM; Saturday, 10 AM–6 PM; and Sunday, noon–5 PM. The stated annual base pay range for this specific role and location is $100,000–$115,000. Compensation also includes opportunities for team, individual sales, and quarterly management bonuses. The employer will not sponsor visas or work authorization.

Requirements

At least 3 years of experience managing, leading, developing, training, and/or supervising others.
Direct knowledge of selling techniques and practices, with demonstrated skill in presenting features and benefits of unique products.
Experience providing a high level of customer service.
Ability to resolve escalated issues arising from customer or team interactions.
Excellent written and spoken English, including appropriate spelling and grammar, for communication with customers and home office team members.
High school diploma or equivalent.
Evening and weekend availability.
Ability to work in a fast-paced, results-based environment and collaborate closely with multiple areas of the company.
Friendly, action-oriented, respectful, and genuinely interested in the needs and development of others.
Ability to lead by example in personal character, values, commitment, organization, selling skills, and work habits.

Responsibilities

Oversee all store areas, including sales, office, shop, and the management team, and maintain adequate knowledge of their operations.
Maximize sales growth by ensuring customer needs are met and using floor direction, peer-to-peer coaching, and teamwork.
Train and develop sales staff in Shane Co. sales techniques and resources through coaching and mentoring.
Recruit, hire, develop, and retain qualified employees in all store positions in collaboration with the Store Management Team, HR Manager, and Operations Leader.
Manage staffing, training, employee development, coaching, performance appraisals, touch bases, disciplinary actions, development plans, compensation, and separations.
Supervise the Visual Merchandiser, maintain merchandise availability standards, and raise awareness of customer requests through appropriate channels.
Perform store opening and closing duties, ensure management team members are trained in those duties, and schedule them on a rotating basis for opening and closing shifts.
Coordinate and facilitate regular store team meetings as appropriate.
Monitor and address store and property appearance and maintenance standards, and ensure compliance with safety and security protocols.
Ensure store activities are performed personally or delegated appropriately, with follow-up, and promote compliance with company policies and procedures.

Benefits

Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and bereavement time, including bereavement for pets.
Company-paid extended illness bank.
Optional long-term disability coverage.
Company-paid life insurance.
Paid parental leave and fertility benefits.
Child and adult care Flexible Spending Accounts.
Employee Affinity Groups, including groups focused on parenting, LGBTQ+, and grief and loss.
Team bonus opportunity of $0–$150 per week for each store team member.
Individual sales performance bonus opportunity.
Additional quarterly bonus opportunity for management team members based on year-over-year store sales.
Dedicated role-specific training and training toward advancement in management and leadership.
Internal self-paced learning on career and personal topics.
Opportunity to move with the company across its markets.