Store Manager

Walgreens•Boise, ID

9d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. The manager models and delivers a distinctive customer and patient experience across retail and pharmacy services. The role oversees daily store and pharmacy operations, including staffing and scheduling, cash controls and bookkeeping, merchandising, inventory, receiving and stocking, facilities upkeep, regulatory compliance, and technology systems. The Store Manager analyzes financial, operational, pharmacy, clinic, and asset-protection performance and develops plans to increase sales, control costs, improve service, and reduce loss. The position also leads team performance and development, including hiring and employment decisions, goal setting, coaching, training, compensation approval, employee relations, and communication. The Store Manager serves as a liaison among the store, district, and corporate teams and participates in community outreach. The role requires completion of Walgreens School of Operations within six months in the position and obtaining pharmacy technician registration or licensure as required by state law (or the applicable pharmacy credential).

Requirements

Bachelor’s degree and 3 years of retail management experience, or a High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service, coach team members, and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, model customer-service practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, cash handling, bank withdrawals, armored-car pickups, deposits, change orders, and bookkeeping records.
Plan and supervise merchandising sets, resets, displays, promotional space, pricing, signage, and seasonal activities.
Analyze inventory trends and supervise ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and transfers.
Ensure execution of District Manager operational feedback and organize work assignments and staffing.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws, regulations, company policies, and procedures, including requirements for regulated products and pharmacy operations.
Ensure team members understand store technology and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, and develop plans to increase sales and control costs.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, including providing support during busy periods and serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
Manage employee performance, career progression, training completion, coaching, recognition, hiring, promotion, termination, discipline, and performance plans.
Monitor and approve team member compensation and promote teamwork, motivation, and open communication.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by state.
Pursue self-development in retail, management, and pharmacy practices.
Serve as a communication liaison among the district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.