Store Manager

ACE Cash Express • Temple Hills, MD

12d

About The Position

The Store Manager is the face of ACE Cash Express to customers and provides customer service, facilitates sales, builds professional customer relationships, and develops knowledge of the company’s lending (where applicable), check-cashing, and card services. The role manages store operations and performance, supports and trains employees, and promotes ACE financial products and services. Pay is $18.00–$22.00 per hour.

Store Managers are expected to work independently, take accountability for overall store performance, and provide exceptional service through active listening, clear communication, and empathy. The role may involve travel to other stores. The physical requirements include standing for extended periods; sitting, walking, reaching, stooping, and bending; verbal communication and active listening; clear near and distance vision with the ability to adjust focus; and occasional lifting or moving of up to 25 pounds. The employee must be able to work 10–12 hours in a confined work area, subject to applicable state labor laws.

Requirements

• High school diploma or equivalent.
• Ability to work independently and take accountability for overall store performance.
• Ability to listen actively, communicate effectively, and empathize with customers.
• Ability to meet the physical demands of the role, including standing for extended periods and occasionally lifting or moving up to 25 pounds.
• Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

• Two or more years of retail experience.
• Proficiency in Spanish.

Responsibilities

• Understand customers’ needs and recommend appropriate ACE products and services.
• Provide customer service, facilitate sales, and build professional relationships with customers.
• Support Sales Associates and guide them toward success in their roles.
• Manage operations and drive overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services.
• Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
• Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
• Train and support store employees in product knowledge.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• Paid time off.
• Paid holidays.
• Sundays off.
• Flexible schedules.
• Tuition reimbursement.
• Short-term disability coverage for eligible full-time employees.
• Long-term disability coverage for eligible full-time employees.
• Basic life and AD&D coverage for eligible full-time employees.
• 401(k) plan participation for all associates, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED