Store Manager (Store 5156)

GameStop•Mansfield, TX

12d

About The Position

The Store Manager is responsible for all facets of store operations and leads the store team to meet or exceed sales and profit goals. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the manager builds a sales culture by creating individualized solutions for guests, delivering outstanding service, sharing a passion for gaming, and maintaining an appealing store environment. The manager ensures products are easy to see and buy, promotes product and gaming knowledge, maintains a clean and organized store, and develops guest loyalty and repeat business. The role supervises retail staff, with staffing needs varying by store size, location, and sales volume. The Store Manager leads in a multiunit capacity and oversees guest service, sales initiatives, staffing, associate training and development, scheduling, payroll, inventory, loss prevention, merchandising, store safety, financial procedures, and administrative operations. The manager works with store associates and the District Manager to implement company initiatives and maintain GameStop policies and procedures. The position requires 40 hours per week, with flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime. It involves standing and moving throughout the store for up to 12 hours per day and handling merchandise weighing up to 30 pounds.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Outgoing and welcoming personality with strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in spoken and written English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Meet leadership expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics, currency-handling, and alphabetizing skills.
Ability to complete required paperwork accurately and carry out and communicate instructions provided in written, oral, or diagram form.
Ability to execute financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and be flexible for extended hours or days, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure and adapt to stressful situations without negatively affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, sound judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and perform other basic fine and gross motor tasks.
Ability to lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet.

Nice To Haves

Associate’s degree or accredited bachelor’s degree, preferably emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Lead store operations and the store team in meeting or exceeding sales, profit, and shrink goals.
Model and provide best-in-class guest service, including greeting guests, responding to questions and concerns, assisting with gaming needs, explaining promotions, recommending additional items, and thanking guests.
Support the store’s shopping environment, sales initiatives, visual presentation, and guest relationships.
Process purchases and returns accurately using the Point-of-Sale (POS) system, including handling payments, change, merchandise, and receipts.
Respond to guest comments and questions in person and by phone, using GameStop’s specified phone greeting.
Promote guest benefits, including the reservations program, trade-in program, and Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Train associates on job responsibilities, company and store policies, procedures, practices, and guidelines, including inventory control, loss prevention, scam awareness, safety, financial protocol, and ethical responsibilities.
Communicate with store associates and the District Manager to implement store initiatives according to plan.
Set guest service expectations and supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates in accordance with scheduling guidelines and account for required breaks and meals; manage staffing levels to maintain guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback and enter written feedback for associates into the Workday / HR service management system.
Keep all store areas, including restrooms, clean, organized, and merchandised according to company guidelines, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts at the home store and other stores in the district or region; stock and restock merchandise and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, and safety practices; deliver bank deposits as required and visually inspect associates’ packages or belongings at closing or shift end as appropriate.
Complete required administrative and operational work and lead the team toward sales, profit, and shrink goals.
Count, balance, and reconcile daily business transactions in the POS system; complete closeout paperwork and deposit slips accurately, maintain sufficient cash and change, and make deposits according to established guidelines.
Verify shipments, document discrepancies or shortages in the POS system, conduct merchandise counts, and report discrepancies to the District Manager.
Process defectives, recalls, and stock pulls promptly and accurately, ensuring boxes are properly labeled and include packing lists.
Monitor associate and guest safety, address potential hazards promptly, and report injuries according to company guidelines.
Maintain neat and organized store records and files and ensure manuals are up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.