Store Manager

Walgreens • Inver Grove Heights, MN

6d • $56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, and selection, training, and development of team members. Models and delivers a distinctive customer and patient experience across retail and pharmacy. The role oversees customer service, store and pharmacy operations, merchandising, inventory, financial performance, asset protection, staffing, and compliance with applicable laws and company policies. It also manages team performance and development, coordinates with pharmacy and clinic leadership, communicates between the store, district, and corporate teams, and supports community outreach. The position requires a flexible schedule that may include extended days, evenings, and weekends.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing, and assigning work.
• Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service provided by team members; offer coaching and develop improvement plans.
• Greet customers and clinic patients, offer assistance, model customer-service best practices, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team scheduling.
• Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signage, and seasonal promotions.
• Analyze inventory trends and supervise ordering, stocking, liquidation, and inventory controls to prevent out-of-stocks and overstock.
• Supervise merchandise receiving, stocking, pricing, returns, and transfers.
• Ensure execution of District Manager operational feedback and organize work through hiring, placement, scheduling, and delegation.
• Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
• Manage assigned location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff know relevant computer and technology systems and software, and contact IT support to address system problems.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
• Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs for discussion with district management.
• Analyze asset-protection data and implement plans to reduce loss.
• Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
• Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
• Manage team member performance, goals, feedback, recognition, and career progression; make hiring, promotion, and termination decisions.
• Ensure timely completion of required training, including pharmacy training; coach team members and address discipline issues in coordination with Employee Relations and Human Resources as appropriate.
• Develop employee performance plans, monitor and approve compensation, promote teamwork, and communicate expectations and results.
• Ensure compliance with corporate policies and employment laws and fair treatment of team members.
• Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
• Attend company and on-the-job training, complete Walgreens School of Operations within six months of starting as Store Manager, and follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development in retail, management, and pharmacy.
• Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager