Store Manager

Little Green Apple•Farmington Hills, MI

11d

About The Position

The Store Manager leads store sales, customer service, and relationship-building while improving store productivity and profitability. This role provides exemplary customer service and trains and coaches staff to do the same, including offering product recommendations and proactively resolving customer issues. The Store Manager serves as a role model for effective retail execution and shares product knowledge and store communications with the team. The role manages daily store operations and assigned tasks, ensuring the store operates during all posted hours. Responsibilities include inventory management, product sets, stocking, housekeeping, and stockroom duties. The Store Manager executes the organization’s Business Insight Cycle, works closely with the Director of Retail, and leads local events and services. This is a regular, full-time, salaried position classified as exempt under the FLSA, with a minimum of 40 hours per week.

Requirements

At least one year of prior retail management experience, including sales and/or customer service.
Must be at least 18 years old.
Must be able to close the store at least once per week and work at least four weekend shifts per month.
Ability to work a flexible schedule according to business needs, including events, business meetings, holidays, evenings, and weekends.
Ability to provide proof of eligibility to work legally in the United States.
Strong leadership skills and customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility, and willingness to adapt to change.
Ability to give and receive feedback and take action when appropriate.
Proficiency and comfort using a computer and other technology.
Desire and ability to learn the business.
Ability to access store cash and product assets and maintain accurate records and/or deposits.
Ability to continuously stand and walk; push and pull; lift and carry up to 10 pounds; perform fine finger movements; use tactile sense; and grasp, grip, or hold with hands and/or fingers.
Ability to frequently bend at the waist, climb or work at heights, kneel and squat, lift and carry up to 40 pounds, and reach overhead or forward.
Ability to occasionally balance on uneven surfaces, lift and carry up to 50 pounds, and drive or travel.
Ability to rarely lift or carry up to 75 pounds or sit during job performance.
Ability to continuously communicate with customers, coworkers, and vendors in person or by phone, including speaking, hearing, and sight.

Nice To Haves

High school diploma or equivalent.
Two or more years of experience in specialty retail management.
Experience as a capable visual merchandiser and passion for presenting a brand in a natural, organic, and local way.
Strong proficiency with point-of-sale systems, handheld devices, and Windows operating systems.
Comfort working in an ambiguous and changing environment and inspiring others to learn and think differently.
Passion for in-store events and services.

Responsibilities

Manage, train, coach, and motivate staff to build an effective team that serves customers well.
Provide exemplary selling and customer service, including product recommendations and proactive resolution of customer issues.
Improve store productivity and profitability, and work to meet or exceed sales goals and retail metrics related to customer service, IAT, the Crown Rewards program, payroll, and shrink.
Build relationships with customers and store, corporate, and vendor partners; collaborate and lead the store team.
Translate the brand into locally appropriate visual merchandising.
Manage daily store operations and projects as requested, and ensure the store operates during all posted hours.
Manage inventory procedures, conduct product sets, stock products, maintain housekeeping, and ensure stockroom duties are completed.
Read and incorporate store communications, share product knowledge, and carry out tasks assigned by the District Manager.
Work closely with the Director of Retail and understand and execute the organization’s Business Insight Cycle.
Plan and execute in-store events and services with the local community as a focus.
Uphold company policies and practices, and complete other duties or special projects as assigned.
Train new store employees and work with store management to understand new policies, operational changes, and training initiatives.
Maintain accurate records and/or deposits for store cash and product assets.