Store Manager

Joe's Kwik Mart (CrossAmerica Partners) • Portsmouth, RI

13d • $21 - $25

About The Position

The Store Manager oversees the store’s daily operations, drives sales, manages staff, and ensures an excellent customer experience. The role includes responsibility for store performance, budgets, inventory, merchandising, customer service, financial controls, marketing, community engagement, and compliance with company policies and applicable regulations. The position requires previous management experience and the ability to respond to urgent situations outside standard business hours, including nights and weekends, to maintain round-the-clock coverage.

Requirements

• At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
• Previous management experience.
• Proven leadership skills and ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
• Ability to resolve operational and customer issues quickly and efficiently.
• Strong organizational and time-management skills and ability to prioritize in a fast-paced environment.
• Experience managing store budgets, achieving sales targets, and analyzing financial reports.
• Proficiency with point-of-sale systems, inventory management software, and Microsoft Office, including Excel and Word.
• High school diploma or equivalent (GED) required.
• Valid state driver’s license.
• Ability to stand for extended periods, up to 8 hours during shifts.
• Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators.
• Ability to work a schedule allowing continuous availability outside standard business hours and to handle emergencies and work alone.
• Ability to perform seasonal snow removal as needed.

Nice To Haves

• Associate or bachelor’s degree in business, retail management, or a related field.

Responsibilities

• Oversee daily store operations and ensure policies and procedures are carried out effectively.
• Keep the store stocked, organized, clean, and operational; monitor performance and address operational issues.
• Ensure the store meets local health, safety, and regulatory standards.
• Drive sales and customer satisfaction through promotions and product displays; analyze sales trends and work toward sales and profit targets.
• Monitor expenses and manage the store budget.
• Create a customer-first culture, handle complaints, resolve customer issues, and improve service, loyalty, and retention.
• Recruit, hire, train, coach, and develop store employees; provide performance feedback, conduct evaluations, and address performance issues.
• Be on call to stores during business hours and on nights and weekends.
• Create employee schedules and manage payroll within budget guidelines.
• Manage inventory, ordering, receiving, restocking, inventory audits, stock counts, product rotation, and shelf organization; minimize shrinkage.
• Manage cash, daily cash reports, register reconciliation, financial reporting, purchase orders, and store expenses.
• Analyze financial data to identify cost-saving opportunities and improve profitability.
• Implement in-store promotions and marketing activities, build relationships with customers and the local community, and respond to online reviews and customer feedback.
• Conduct store audits and ensure compliance with company policies, procedures, and local regulations.
• Implement security measures to help prevent theft and protect employees and customers.
• Maintain availability outside standard business hours to respond to urgent situations and help maintain round-the-clock coverage.
• Perform seasonal snow removal as needed and handle emergency situations.

Benefits

• Weekly pay.
• Full benefits, including vacation, medical, vision, dental, and 401(k) match.
• Competitive benefit package for full-time team members, including health insurance, vacation, holiday pay, and 401(k) with employer match.
• Part-time team members are eligible for 401(k) with employer match and paid holidays and may also be eligible for health insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED