Store Manager

Walgreens•Port Chester, NY

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, and the selection, training, and development of team members. Models and delivers a distinctive customer and patient experience. Oversees store and pharmacy operations, daily planning, business performance, inventory, team performance, training, and communications with district, corporate, and community stakeholders. The role requires compliance with applicable laws, regulations, and company policies. Walgreens School of Operations must be completed within six months in the Store Manager position.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Bachelor’s degree (listed as a qualification in addition to the alternative education-and-experience pathway).

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, model customer-service practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal activities.
Analyze inventory trends and supervise ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store technology and software, and contact IT support when systems problems arise.
Complete special assignments and other assigned tasks while following company policies and maintaining respectful coworker relationships.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, review KPIs daily, and prepare for discussions with district management.
Analyze asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance and provide support.
Identify sales opportunities and manage inventory levels, anticipating fast-selling items and seasonal changes.
Manage team-member performance through assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing achievements.
Manage employee career progression, required training, coaching, performance plans, and follow-up deadlines.
Make hiring, promotion, and termination decisions; address and discipline employee issues and involve Employee Relations or Human Resources as appropriate.
Monitor and approve team-member compensation; promote teamwork and motivate staff through clear expectations, tracking results, enthusiasm, and shared vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, attend training requested by District Management and corporate, complete Walgreens School of Operations within six months, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Seek self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.