Store Manager

Walgreens•Harker Heights, TX

4d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through effective merchandising, protection of store assets, selection and development of team members, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, business performance, inventory, staffing, and compliance with applicable laws and company policies. The Store Manager monitors customer service and resolves complaints; directs daily work and scheduling; supervises cash handling, bookkeeping, merchandising, receiving, and inventory; and ensures the store and grounds are clean, presentable, and maintained. The manager reviews financial, sales, asset-protection, pharmacy, and clinic performance indicators, develops action plans, and works with pharmacy and clinic leaders to support results. The role also manages team-member performance, hiring, development, training, compensation, and employee relations, and serves as a communication link among the store, district, corporate teams, and the community. The position requires a bachelor's degree with three years of retail management experience, or a high school diploma/GED with five years of retail management experience. A qualifying pharmacy credential is required under applicable state rules. The manager must be willing to work a flexible schedule, including extended days, evenings, and weekends.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and improve customer service in retail and pharmacy, coach team members, greet customers and clinic patients, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal merchandising.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to prevent out-of-stocks and overstock.
Ensure execution of District Manager feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff know relevant computer and technology systems and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators daily, and develop action plans to increase sales and control costs.
Review asset-protection data and implement action plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
Manage team-member performance, goals, feedback, recognition, career progression, hiring, promotion, termination, discipline, and performance plans.
Monitor completion of required training, coach team members, and ensure fair treatment and compliance with employment laws and policies.
Monitor and approve team-member compensation and promote teamwork through clear expectations, communication, motivation, and recognition.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB or ExCPT certification as required by the state.
Pursue self-development by monitoring performance, setting standards, and learning about retail, management, and pharmacy.
Serve as liaison among the district, corporate teams, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.