Store Manager

Joe's Kwik Mart (CrossAmerica Partners) • Denver, NC

13d • $23 - $23

About The Position

The Store Manager oversees the store’s daily operations, drives sales, manages and develops staff, and ensures an excellent customer experience. The role is responsible for store performance, profitability, inventory, merchandising, customer service, financial management, marketing, and compliance with company policies and applicable health and safety regulations. The manager must be available to respond to urgent situations outside standard business hours and help maintain round-the-clock coverage.

Requirements

• At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
• Proven leadership skills and ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
• Ability to address and resolve operational and customer issues quickly and efficiently.
• Strong organizational and time-management skills, including the ability to prioritize in a fast-paced environment.
• Experience managing store budgets, achieving sales targets, and analyzing financial reports.
• Proficiency with point-of-sale systems, inventory management software, and Microsoft Office (Excel and Word).
• High school diploma or equivalent.
• Valid state driver’s license.
• Ability to stand for extended periods, up to 8 hours during shifts; lift and carry products, including boxes up to 50 lbs. and frequently 10–25 lbs.; bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators, and to work alone.
• Ability to maintain focus and stamina for physical tasks and to work a schedule allowing continuous availability outside standard business hours.
• Ability to handle emergency situations and perform seasonal snow removal as needed.

Nice To Haves

• Associate or bachelor’s degree in business, retail management, or a related field.

Responsibilities

• Oversee daily store operations and ensure policies and procedures are executed effectively.
• Keep the store stocked, organized, clean, and operational; monitor performance and address operational issues.
• Ensure compliance with local health, safety, and regulatory standards.
• Drive sales and customer satisfaction through promotions and product displays; analyze sales trends and work toward sales and profit targets.
• Monitor expenses and manage the store budget to support profitability.
• Provide customer service leadership, handle complaints, resolve issues, and improve customer loyalty and service standards.
• Recruit, hire, train, coach, and develop store associates; provide feedback, conduct evaluations, and address performance issues.
• Create employee schedules and manage payroll within budget guidelines.
• Be on call to stores during business hours, nights, and weekends.
• Manage inventory, ordering, receiving, restocking, audits, stock counts, product rotation, and shelf organization.
• Handle cash management, daily cash reports, register reconciliation, financial reporting, purchase orders, and expense controls.
• Analyze financial data to identify cost savings and opportunities to improve profitability.
• Implement in-store promotions and marketing activities, build relationships with customers and the local community, and respond to online reviews and feedback.
• Conduct store audits and implement security measures to support health, safety, cleanliness, and theft prevention.
• Respond to urgent situations and help maintain round-the-clock coverage; perform seasonal snow removal as needed.

Benefits

• Health insurance for eligible full-time team members; part-time team members may also be eligible.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are also eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED