Store Manager

Circle K•San Antonio, TX

13d•Onsite

About The Position

The Store Manager leads the store’s employees and operations, overseeing customer service, staffing, training, site presentation, safety, communications, reporting, inventory, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; builds professional relationships with suppliers and the community; resolves customer complaints; and ensures employees receive performance feedback and timely information. The role also includes maintaining store records and merchandise presentation, completing required reports, and analyzing sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The position performs approximately all work indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while working in or supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, and supervise enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained to company standards.
Schedule employees in accordance with company guidelines to support customer service and site presentation.
Use non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers and promote a safe, positive image in the neighboring community.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.