Store Manager

Bridgestone Americas•Hazel Dell, IL

13d•$67,430 - $114,620

About The Position

The Store Manager is an exempt leadership role responsible for supporting store operations and business performance at Bridgestone Retail Operations. The role focuses on customer service, sales and promotions, customer satisfaction and loyalty, staff management, and meeting store budgets and goals. The manager also keeps records and financial information current, manages inventory-related activities, and stays informed about developments in the automotive service industry through paid training. The position typically requires 40 or more hours per week, generally across five days, including weekends. The schedule must remain flexible to support business needs, and additional hours may be required depending on staffing, customer demand, store performance, and other business needs. The listed pay range is $67,430 to $114,620.

Requirements

High school diploma or equivalent.
Demonstrated success in retail sales management.
Problem-solving skills related to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Ability to assist customers with personal sales and complaints to support customer retention and loyalty.
Exceptional teammate and customer communication skills.
Negotiation and conflict resolution skills.
Valid automobile driver's license at all times and ability to drive customer and company vehicles.

Nice To Haves

Two-year college degree or equivalent.

Responsibilities

Provide customer service.
Drive store sales and promotions.
Build customer satisfaction and loyalty, creating results for teammates, customers, and the company.
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets, and store goals.
Keep records and relevant financial information current.
Manage, schedule, and assign staff according to their skill level.
Attend paid training to stay up to date with developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied with the service received.
Perform other duties as assigned.

Benefits

Competitive compensation.
Formal training and on-the-job training.
Performance incentives.
Paid vacation and holidays.
Competitive healthcare packages, including medical, dental, and vision coverage starting on day one for all teammates.
401(k) plan with matching.
Company-funded ASE certifications.
Flexible work schedule.
On-demand daily pay program.
Professional development and regular mentorship.
Community involvement and corporate social responsibility activities.
Supportive onboarding experience.
Inclusive and engaging team and work environment.