Store Manager

Walgreens•Hillsdale, MI

7d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through effective merchandising, protection of store assets, selection and development of team members, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, compliance, business performance, staff management, and community communications. The Store Manager analyzes performance indicators and develops action plans to improve sales, control costs, reduce loss, and support pharmacy and clinic performance. The position also requires participation in training and, as required by state law, obtaining pharmacy technician registration or licensure or the applicable pharmacy credential.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, provide assistance, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signage, and seasonal promotions.
Analyze inventory trends and manage ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure team members understand computer and technology systems and software, and contact information technology support to address system problems.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators daily, and develop plans to increase sales, control costs, and reduce asset-protection losses.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance indicators and ensure performance and support.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team-member performance, goals, feedback, recognition, career progression, training completion, compensation approvals, and performance plans.
Make hiring, promotion, and termination decisions; address conduct and performance issues and engage Employee Relations and Human Resources as appropriate.
Promote teamwork, motivate team members, communicate regularly, solicit input, answer questions, and maintain open communication between management and non-management staff.
Attend company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure, or the applicable pharmacy credential, as required by state law; pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.