Store Manager
About The Position
Manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and store image through merchandising, protection of store assets, hiring, training, and developing team members, and delivering a distinctive customer and patient experience. The Store Manager oversees store operations, financial controls, inventory, merchandising, compliance, staffing, and maintenance. The role analyzes business and pharmacy performance, sets action plans to increase sales and control costs, and collaborates with pharmacy and clinic leaders to support their performance. It also includes managing employee performance and development, communicating between the store and district or corporate teams, and conducting community outreach. The manager must complete Walgreens School of Operations within six months of starting in the position and obtain pharmacy technician registration or licensure as required by state law.
Requirements
- Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
- Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting in the Store Manager position.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Complete Walgreens School of Operations within six months in the Store Manager position.
- Follow performance improvement plans provided by the District Manager.
Nice To Haves
- Bachelor’s degree.
- PTCB or ExCPT certification.
- Three years of retail management experience, including supervising others, managing work, and assigning work.
- Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist.
Responsibilities
- Monitor customer service and coach team members to improve the retail and pharmacy customer experience.
- Greet customers and clinic patients, offer assistance, model customer-service best practices, and resolve complaints or special needs.
- Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
- Oversee store cash controls and bookkeeping, including register counts, deposits, bank withdrawals, cash reports, invoices, ledgers, and time records.
- Plan and supervise merchandising, promotional displays, pricing, signs, sets, resets, and revisions.
- Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
- Ensure execution of District Manager feedback and organize store staffing, work assignments, and delegated responsibilities.
- Maintain clean and presentable store grounds, coordinate repairs and maintenance, and respond to emergencies.
- Ensure compliance with applicable laws and regulations, company policies, and employment requirements.
- Ensure team members understand store technology and software and contact IT support to resolve system problems.
- Assign daily operational responsibilities and set expectations for store team members and assistant managers.
- Analyze financial, operational, asset-protection, pharmacy, and clinic performance indicators; develop action plans to increase sales, control costs, and reduce losses.
- Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including pharmacy technician duties when necessary and legally permitted.
- Identify sales opportunities and manage inventory to support store and pharmacy growth and performance.
- Manage employee performance, career progression, training completion, coaching, hiring, promotion, termination, discipline, compensation approvals, and performance plans.
- Promote teamwork, motivate employees, communicate regularly with team members, and ensure fair treatment and compliance with policies and laws.
- Participate in company and on-the-job training, follow performance improvement plans, and pursue self-development in retail, management, and pharmacy.
- Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB or ExCPT certification when required by the state.
- Serve as a liaison among the store, district, and corporate teams; respond to requests, provide feedback, and implement initiatives.
- Conduct community outreach and assist the District Manager with planning and attending community events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
