Store Manager

Walgreens•Ashland, WI

12d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, daily execution, business performance, staffing, training, and community communication. The Store Manager ensures compliance with applicable laws and company policies and works with pharmacy and clinic leaders to support performance.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state requirements and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service, coach team members, create improvement plans, greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Execute District Manager operational feedback and organize the store through hiring, placement, work scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store technology and software, and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Analyze asset-protection data and implement plans to reduce loss.
Work with the pharmacy manager to improve pharmacy performance, support busy periods, and serve as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance indicators and provide support.
Identify sales opportunities and manage inventory to support store and pharmacy growth and performance.
Manage team-member performance, career progression, goals, feedback, recognition, and performance plans.
Ensure timely completion of required training, provide coaching, and make hiring, promotion, and termination decisions.
Address team-member issues and discipline, engaging Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation, promote teamwork, motivate staff, and communicate regularly with team members.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.