Store Manager

Walgreens•Barre, VT

7d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, team member selection, training, and development, and by modeling and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, customer service, business performance, inventory, staffing, compliance, and community outreach. The Store Manager also works with pharmacy and clinic leaders to support their performance and operations.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service; provide reminders, training, encouragement, and action plans for improvement in retail and pharmacy.
Greet customers and clinic patients, offer assistance, model customer-service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store money, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repair and maintenance, and respond to emergencies.
Manage assigned location operations in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know relevant computer and technology systems and software; contact IT support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Assign daily operational responsibilities, tasks, and expectations to store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs daily in preparation for discussions with district management.
Analyze asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including pharmacy technician duties when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team member performance, goals, feedback, recognition, career progression, training completion, coaching, performance plans, and compensation approvals.
Make hiring, promotion, and termination decisions; address employee issues and discipline, engaging Employee Relations and Human Resources as appropriate.
Promote teamwork and motivate team members; ensure compliance with company policies and employment laws and fair treatment of employees.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Pursue self-development by monitoring performance, setting personal standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.