Store Manager

Circle K Stores•Dickinson, ND

11d•Onsite

About The Position

The Store Manager leads and manages store employees and operations to deliver excellent customer service, maintain company standards, and maximize sales and net profits. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining the store, merchandise, records, and communications; managing supplier and community relationships; and overseeing financial controls and analysis. The Store Manager works with minimal direction and supervision and is expected to act as an effective manager, supervisor, and leader. Work is primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold temperature extremes while supervising work in a walk-in cooler or freezer, as well as occasional noise. The position is at 231 Museum Drive, Dickinson, North Dakota.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
Ability to supervise and manage functions described for Customer Service Representative and Assistant Site Manager roles.
Ability to use a computer, or acquire the necessary computer skills, including analysis of reports and inventory and cash control.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Availability for weekday and weekend shifts.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks so the site is clean, stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive appropriate communications in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outside as needed to clean parking lots and gas pumps and take out garbage.