STORE MANAGER - 21 and older only - SOUTH BEND IN

Dollar General•South Bend, IN

4d•Onsite

About The Position

The Store Manager is responsible for managing employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role ensures the store is properly staffed, opened and closed, operates in accordance with company policies and procedures, and provides a safe, organized environment and superior customer service. The manager also oversees merchandise flow, inventory, cash control, store security, employee development, and required paperwork and documentation.

Requirements

Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling, cashier accountability, and deposit control procedures.
Ability to perform IBM cash register functions and generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills and interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
Organization skills and attention to detail.
Ability to solve problems and handle situations with limited standardization.
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
Ability to walk and stand frequently; bend, stoop, and kneel frequently; handle merchandise and equipment frequently; and lift up to 40 pounds frequently and up to 55 pounds occasionally.
Ability to climb a ladder occasionally.
Regularly drive and provide own transportation for bank deposits, and occasionally travel to management meetings and other Dollar General stores.
Must be 21 years of age or older.

Nice To Haves

Bilingual Spanish-speaking ability may be preferred at certain store locations.
High school diploma or equivalent.
One year of management experience in a retail environment.

Responsibilities

Recruit, select, hire, train, and retain qualified employees in compliance with labor laws and company policies; ensure the store is properly staffed.
Conduct performance evaluations, address performance gaps through appropriate solutions or counseling up to and including termination, and recommend pay rates and advancement.
Communicate performance, conduct, and safety expectations; coordinate meetings and events related to safety, security, and policies.
Ensure the store is effectively opened and closed each day; personally open it at least twice per week and close it at least twice per week.
Review operating statements to identify business trends, including sales, profitability, and inventory turn, as well as expense-control opportunities, potential shrink, and errors.
Order merchandise to meet or exceed in-stock targets; review ordering plans, seasonal direction, and inventory management weekly; follow up on Basic Stock Replenishment and cycle counts.
Oversee efficient staging, stocking, and storage of merchandise according to company processes.
Ensure merchandise presentation follows established practices, including proper fixture use, pricing, and signage.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Protect the store’s financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
Provide leadership in delivering superior customer service.
Maintain a clean, organized store and a safe, secure working and shopping environment.
Ensure the store has the tools needed to perform required tasks.
Ensure employee compliance with the Standard Operating Procedures manual, Employee Handbook, company communications, and other company policies and procedures.
Complete paperwork and documentation according to guidelines and deadlines.
Make bank deposits using personal transportation and occasionally travel to management meetings or other Dollar General stores.