Store Manager

Andy's Frozen Custard•Oklahoma City, OK

6d•$55,000 - $70,000

About The Position

The Store Manager takes ownership of the store and oversees its day-to-day operations, setting growth goals and developing strategies to achieve them. The role is responsible for building and leading the team, creating a positive and professional environment, delivering exceptional customer service, and ensuring products meet Andy’s standards. This is a hands-on position that includes working shifts up front with guests and staff, rather than working in an office. The manager leads staffing, hiring, onboarding, training, coaching, and development; mentors assistant managers for future promotion opportunities; maintains communication with the store; and reinforces company policies and procedures. The position requires full-time availability, including late nights, weekends, and some holidays, and involves working in a fast-paced food-service environment. Andy’s describes its workplace as clean, family-friendly, and fun, with flexible scheduling and opportunities to grow as the company opens additional stores.

Requirements

3–5 years of proven management experience in the food-service industry or a leadership role in a related industry.
High school diploma or equivalent.
Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
Reliable transportation to and from work.
Friendly, enthusiastic, and energetic demeanor.
Solid employment track record with positive references.
Ability to stand and walk constantly.
Ability to occasionally push, pull, lift, or carry up to 55 pounds independently and safely.
Ability to occasionally ascend or descend ladders, stairs, ramps, and similar surfaces.
Ability to use a computer, point-of-sale register, and found equipment constantly.
Ability to frequently and continually flex or rotate the wrist and spine.
Ability to constantly reach, turn, and perform precision work around the fountain area.
Ability to constantly communicate verbally and maintain clarity of vision at near and/or far distances.
Ability to work outside in various weather conditions.

Responsibilities

Take responsibility for all store operations and foster a run-it-like-you-own-it mentality.
Set goals for store growth and develop strategies to achieve them.
Build and lead the team and store toward success.
Create a positive and professional environment and ensure exceptional customer service.
Ensure the custard served meets the company’s standards.
Mentor and develop assistant managers for promotion opportunities.
Communicate with the store, including through emails and phone calls, and ensure timely responses to inquiries.
Maintain a calm demeanor during high-volume periods or unusual events to keep the store operating to standard.
Train and hold team members accountable for outstanding customer service.
Manage with integrity, honesty, and knowledge, promoting Andy’s culture, values, and mission.
Manage staffing levels, including interviewing, hiring, recruiting, onboarding, and overseeing training.
Follow and reinforce Andy’s policies and procedures.
Work hands-on across shifts, serving guests and supporting staff.
Lead by example and uphold high operating standards in a fast-paced environment.
Help the team grow through ongoing coaching and feedback.