Store Manager - Orchard Town Center

Macy's•Westminster, CO

1d•Onsite

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The role develops the team through training, coaching, and development, and may include additional duties as assigned. The Store Manager drives a customer-centric selling culture, guides leaders and colleagues toward sales and service goals, and ensures consistent execution of merchandising standards and company initiatives. The role also recruits, develops, and manages colleagues; promotes an inclusive, respectful, and collaborative environment; and supports local community initiatives.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders.
May need to reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying opportunities to grow the business.
Develop the team through coaching, follow-up, recognition, training, and leadership engagement.
Ensure leadership teams review weekly business results and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage staffing hours, attendance, and weekend hours utilization.
Coach leaders to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience.
Use sales reports and colleague observations to provide constructive feedback, identify improvement areas, and recognize successful behaviors.
Maintain active supervision throughout the store and ensure a clean, organized, customer-ready environment.
Recruit qualified sales-focused leaders, build a talent pipeline, and actively fill open positions, prioritizing internal colleagues in designated selling areas.
Ensure timely completion of required training and engagement with new hires.
Execute recognition programs and lead storewide rallies.
Conduct ongoing talent analysis and establish career progression plans to retain and develop talent.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.