Store Manager - Orchard Town Center
About The Position
The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The role develops the team through training, coaching, and development, and performs additional duties as assigned. The Store Manager drives a customer-centric selling culture, ensures consistent execution of company initiatives and operational standards, and coaches leaders and colleagues to improve customer experience and sales performance. The role recruits and develops sales-focused leaders, manages talent and performance, and leads the team in supporting local community initiatives. The position requires a flexible schedule based on department and company needs.
Requirements
- High school diploma or equivalent work experience in a related field.
- At least 5 years of direct experience.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform heavy lifting and frequent movement, standing, and reaching with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Lead sales and customer service efforts and oversee store operations, including selling and service, merchandising, sales promotion, maintenance, expense management, shortage prevention, and sales support functions.
- Drive sales by fostering a customer-centric selling culture and identifying opportunities to grow the business.
- Develop team members through coaching, follow-up, recognition, and leadership development.
- Ensure weekly business reviews are completed by the leadership team and support action plans to address deficiencies.
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
- Manage hours by encouraging strong attendance and effective use of weekend hours.
- Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
- Promote shortage prevention awareness and ensure compliance with company policies and procedures.
- Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
- Mentor Sales & Customer Service Managers in coaching colleagues using sales reports and observations.
- Review reports and colleague observations, provide constructive feedback to leaders, and identify areas for improvement.
- Recognize successful selling behaviors and coach the store team to improve sales performance.
- Maintain an active supervisory presence and ensure the store is clean, organized, customer-ready, and easy to shop.
- Recruit qualified sales-focused leaders, build a talent pipeline, fill open positions, and prioritize internal colleagues for designated selling areas.
- Ensure timely completion of required training and leadership engagement with new hires.
- Execute recognition programs and energize and engage storewide rallies.
- Hold leaders accountable for consistent coaching and develop career progression plans to retain talent and reduce turnover.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
- Manage the team to meet or exceed performance and behavioral expectations, and address colleague complaints and problems.
- Lead the team in supporting local community initiatives.
- Maintain regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
