Store Manager - LensCrafters CITRUS PARK TOWN CENTER
EssilorLuxottica Group•Tampa, FL
About The Position
The Store Manager is a leader within LensCrafters who delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. The role leads the store team in providing outstanding customer service, improving store performance, partnering with the Doctor of Optometry, and maintaining operational, inventory, visual, and safety standards.
Requirements
- High school graduate or equivalent.
- At least 4 years of management or supervisory experience.
- Comprehensive knowledge of operations, processes, and business implications.
- Strong influencing and negotiating skills.
- Team-building and management skills.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong basic math skills, including addition, subtraction, multiplication, and division.
- Sales skills.
- Familiarity with cash registers, computers, and calculators.
- Ability to manage time under aggressive deadlines.
Nice To Haves
- College degree or equivalent.
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Inspector Certification.
- LensCrafters Quality, Fitting and Adjusting Program.
- Previous customer service and retail experience.
- Knowledge of current store merchandise.
- High level of business acumen, including detailed knowledge of the LC Dashboard.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Train and coach the team using company-provided programs.
- Analyze reports and create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, and exam growth.
- Attract and hire an engaged team, ensuring the right people are in the right place at the right time.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Guide the team in executing operational, inventory, and visual tasks according to guidelines.
- Implement and consistently maintain company-approved safety programs and standards to support a safe working environment.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
