Store Manager LensCrafters Macys

EssilorLuxottica Group•McAllen, TX

About The Position

The LensCrafters at Macy’s Store Manager is a leader and business owner within the marketplace and LensCrafters organization. The role establishes LensCrafters as the premier destination for vision needs in the community, gains market share, drives sales and profitability growth, and delivers key performance metrics through the brand proposition. The Store Manager ensures a superior customer and patient experience, high performance standards, operational excellence, and adherence to company policies and procedures. The position leads store operations and team performance, including business planning, sales and profit management, talent recruitment and development, workforce scheduling, visual execution, collaboration with the Doctor of Optometry, and local community engagement. The role also oversees administrative responsibilities and safety programs. Weekend and evening work is required to support business needs and ensure store goals are met.

Requirements

High school graduate or equivalent.
At least 4 years of management or supervisory experience.
Proven track record of delivering results and positive growth.
Excellent business and financial acumen, including operational analysis.
Comprehensive knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for correspondence.

Nice To Haves

College degree or equivalent.
Previous leadership experience in retail and customer service.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.

Responsibilities

Drive quality and improvement to meet or exceed key performance indicators.
Establish LensCrafters as the leading optical provider within the host store, community, and market.
Apply retail business knowledge to improve sales and business results.
Use business acumen and Best Practices to support continual improvement and growth.
Propose and execute business plans to maximize sales and profit; identify root causes of issues and address recovery opportunities.
Lead the team in customer relations and delivery of exceptional customer experiences.
Manage store profits and expenses.
Set clear expectations and train, coach, and develop team members to perform with excellence and accountability.
Recruit and select high-caliber talent, strengthen the team, and create a talent pipeline for succession planning.
Follow workforce management guidelines to schedule appropriate staffing according to business needs.
Execute visual directives to maintain a consistent company message and high standards.
Lead business-planning meetings with the Doctor of Optometry.
Leverage insurance plans with local companies and attend local health fairs.
Follow and ensure team compliance with Company and Host policies and procedures.
Perform administrative duties related to cash, payroll, inventory management, and technical applications.
Implement and maintain Company-approved safety programs.
Work weekends and evenings as needed to run the store and meet goals.