Store Manager LensCrafters

EssilorLuxottica Group • Glendale, AZ

5d

About The Position

The LensCrafters at Macy’s Store Manager leads the store as a business owner within the marketplace and LensCrafters organization. The manager establishes LensCrafters as a premier destination for vision needs in the community, gains market share, and drives sales and profitability while delivering key performance metrics through the brand proposition. The role ensures an excellent customer and patient experience, high performance standards, operational excellence, and compliance with company and host policies and procedures.

The Store Manager leads and develops the store team, manages store financial and operational performance, and oversees staffing, visual execution, administrative duties, safety programs, and local business development. The position supports business needs by working weekends and evenings. The posting is for an existing vacancy.

Requirements

• High school graduate or equivalent.
• At least 4 years of management or supervisory experience.
• Proven track record of delivering results and positive growth.
• Excellent business and financial acumen, including operational analysis.
• Comprehensive knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of English for correspondence.

Nice To Haves

• College degree or equivalent.
• Previous leadership experience in retail and customer service.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.

Responsibilities

• Drive quality and improvement to meet or exceed key performance indicators.
• Establish LensCrafters as a leading optical provider within the host, community, and market.
• Apply retail business knowledge to improve sales and business results; use business acumen and best practices to drive growth.
• Propose and execute business plans to maximize sales and profit, identify root causes of issues, and address recovery opportunities.
• Lead the team in customer relations and delivering excellent customer experiences.
• Manage store profits and expenses.
• Set clear expectations and train, coach, and develop team members to perform with excellence and accountability.
• Recruit and select high-caliber talent, strengthen the team, and build a succession-planning talent pipeline.
• Follow workforce management guidelines to schedule appropriate staffing based on business needs.
• Execute visual directives to achieve consistent company messaging and high standards.
• Lead business-planning meetings with the Doctor of Optometry.
• Leverage insurance plans with local companies and attend local health fairs.
• Adhere to and ensure team compliance with company and host policies and procedures.
• Perform administrative duties, including cash, payroll, inventory management, and technical applications.
• Implement and maintain company-approved safety programs.
• Work weekends and evenings as needed to support the business and ensure store goals are met.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED