LensCrafters Store Manager 3 #5618 Partridge Creek MI

EssilorLuxottica Group•Clinton Township, MI

9d•Onsite

About The Position

The LensCrafters at Macy’s Store Manager is a leader and business owner within the marketplace and LensCrafters organization. The role establishes LensCrafters as a premier destination for vision needs in the community, gains market share, drives sales and profitability, and delivers key performance metrics through the brand proposition. The manager ensures a superior customer and patient experience, high performance standards, operational excellence, and adherence to policies and procedures. The Store Manager leads store operations and team performance, including business planning, sales and profit management, hiring and talent development, scheduling, visual execution, administrative duties, and safety compliance. The role partners with the Doctor of Optometry and supports local community outreach. Weekend and evening work is required to support business needs and ensure store goals are met.

Requirements

High school graduate or equivalent.
At least 4 years of management or supervisory experience.
Proven track record of delivering results and positive growth.
Excellent business and financial acumen, including operational analysis.
Comprehensive knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for correspondence.

Nice To Haves

College degree or equivalent.
Previous leadership experience in retail and customer service.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.

Responsibilities

Drive quality and improvement to meet or exceed key performance indicators.
Establish LensCrafters as a leading optical provider in the host location, community, and market.
Apply knowledge of retail business to improve sales and business results.
Use business acumen and best practices to drive continual improvement and execution.
Propose and execute business plans to maximize sales and profit; identify root causes of issues and address recovery opportunities.
Lead the team in customer relations and delivery of excellent customer experiences.
Manage store profits and expenses.
Set clear expectations, train, coach, and develop team members, and promote accountability and excellent performance.
Recruit and select talent, build a high-performing team, and create a talent pipeline for succession planning.
Follow workforce management guidelines and schedule appropriate staffing according to business needs.
Execute visual directives to maintain a consistent company message and high standards.
Lead business-planning meetings with the Doctor of Optometry.
Leverage insurance plans with local companies and attend local health fairs.
Follow and ensure team compliance with Company and Host policies and procedures.
Perform administrative duties involving cash, payroll, inventory management, and technical applications.
Implement and maintain Company-approved safety programs.
Work weekends and evenings as needed to run the store and meet goals.