Store Manager

Little Words Project•Charleston, SC

7d•Onsite

About The Position

Little Words Project is hiring a Store Manager to lead its new store on King Street in Charleston, South Carolina. The Store Manager will help establish the location from opening day by building and developing the team, shaping store culture, driving sales, and creating meaningful guest experiences. The role includes leading store operations, representing the brand through merchandising and events, and connecting with the local community.

Requirements

At least 3 years of retail management experience.
Experience hiring, scheduling, coaching, and developing employees.
Strong sales, customer service, and relationship-building skills.
Excellent communication, organization, and problem-solving skills.
Ability to work a flexible retail schedule, including weekends and holidays.
A passion for kindness, positivity, community, and creating meaningful guest experiences.

Nice To Haves

Experience opening a new retail store or launching a new location.
Experience with CRM or clienteling tools; Endear experience is a plus.
Experience with NetSuite or other inventory or ERP systems.
Background in specialty retail, fashion, accessories, jewelry, or lifestyle brands.
Experience with visual merchandising, events, community partnerships, or social media.

Responsibilities

Lead, hire, train, coach, and develop a high-performing store team.
Create a welcoming, positive, and inclusive store culture.
Drive sales and guest engagement through exceptional service, clienteling, and CRM strategies.
Monitor sales metrics, including conversion, units per transaction (UPT), and average order value (AOV), and coach the team to meet goals.
Represent the brand through visual merchandising, product launches, events, and community activations.
Oversee inventory, replenishment, point-of-sale operations, cash handling, opening and closing, and other daily store operations.
Lead bead bar appointments, custom orders, parties, and special guest experiences.
Maintain a clean, organized, safe, and on-brand store.
Ensure compliance with company policies and procedures while adapting to the needs of a new location.