Store Manager (Store 6139)

GameStop•Anchorage, AK

11d

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and supporting a store environment that meets or exceeds sales and profit goals. The role ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying based on store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The role leads guest service and store operations, recruits and develops associates, schedules and supervises staff, and oversees sales, payroll, inventory, loss prevention, merchandising, financial procedures, safety, and administrative duties. The Store Manager works 40 hours per week, with flexibility to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. Pay range: $20.00–$28.00.

Requirements

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Possess an outgoing and welcoming personality with strong people skills and provide genuine, individualized guest assistance.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and maintaining a respectful workplace.
Operate a Point-of-Sale (POS) computer system and demonstrate basic mathematics and alphabetizing skills.
Complete required paperwork properly, follow written, oral, or diagram-based instructions, and convey instructions to others.
Execute financial tasks in strict accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment; manage pressure and stressful situations constructively without affecting guest interactions.
Be reliable and trustworthy, use good judgment, and be able to work alone.
Work 40 hours per week and be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 lbs. from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, helping guests with video gaming needs, informing them about promotions, recommending items, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships that encourage sales and repeat business.
Process guest purchases and returns accurately through the Point-of-Sale (POS) system and respond to guest questions in person and by phone.
Promote GameStop guest benefits, including the reservations, trade-in, and Pro Rewards programs.
Recruit, interview, hire, assess, develop, and retain high-performing associates; ensure onboarding, job, and compliance training are completed before associates independently open or close a shift.
Communicate with store associates and the District Manager to implement store initiatives, set service expectations, and train staff on job responsibilities and company procedures.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers; schedule staffing, breaks, and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, verify associates are paid for all time worked, and provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Keep all store areas neat, clean, organized, and merchandised according to company guidelines, and ensure fixtures and equipment are working properly.
Ensure Omni-Channel orders are fulfilled and shipped daily; conduct inventory counts, restock merchandise, and maintain organized and alphabetized sales-floor products.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and required bank deposits; visually inspect associates’ packages or belongings at closing or shift end as appropriate.
Lead the store team toward sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transactions in the POS system; complete closeout paperwork and deposit slips, maintain sufficient cash and change, and make deposits according to established guidelines.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Maintain awareness of associate and guest safety, address potential hazards, and promptly report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
For stores located on a military base, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.