Store Manager

Safelite • Brunswick, GA

11d

About The Position

The Store Manager leads all retail store operations, focusing on quality and service to create a memorable customer experience. The role provides people leadership and coaching, and oversees cash and expense management, inventory control, loss prevention, safety, and store appearance. The manager works to meet or exceed company goals and key performance indicators, supports technician training and quality work, and responds to customer complaints and warranty issues.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience; listed as preferred.
• Valid state-issued driver’s license.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills and the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• Automotive experience preferred.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, Check-In/Check-Out procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed key performance indicators and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics.
• Ensure compliance with federal, state, and local regulations.
• Work with other field leaders to ensure technicians are SafeTech™ certified and, through training, retraining, and coaching, perform quality installations or repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure materials are displayed appropriately.
• Respond quickly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including medical coverage plans.
• 401(k) plan with company matching.
• Paid time off programs and company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED