Store Manager (Store 3173)

GameStop•New Bern, NC

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, maintain an appealing and organized shopping experience, build sales through product and gaming knowledge, and grow guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying according to store size, location, and expected sales volume. The Store Manager leads in a multiunit capacity, recruits and develops associates, sets service expectations, and ensures that store initiatives, training, scheduling, payroll, merchandising, inventory, loss prevention, safety, financial controls, and administrative duties are carried out according to company policies and guidelines. The role also includes working with the District Manager and, for stores on military bases, forming professional partnerships with appropriate military personnel.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
Have a high school diploma or equivalent.
Have at least 1 year of retail management experience.
Possess strong people skills and an outgoing, welcoming personality.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership performance expectations, including attendance, personal appearance, safety, and maintaining a respectful workplace.
Operate a POS computer system.
Have basic mathematics and alphabetizing skills.
Complete required paperwork properly and understand and convey written, oral, or diagrammed instructions.
Execute financial tasks in strict accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment.
Manage pressure constructively, adapt to stressful situations without affecting guest interactions, and demonstrate creativity and problem-solving.
Be reliable and trustworthy and use good judgment.
Be able to work alone.
Work 40 hours per week, with flexibility for extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use other basic fine and gross motor skills.

Nice To Haves

An associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions at stores on military bases, a working understanding of military ranks and related insignia, which may be acquired during employment onboarding.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, assisting with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Prioritize guests and circulate throughout the store while supporting the total shopping environment, sales initiatives, visual presentation, and guest relationships.
Process purchases and returns accurately using the Point-of-Sale (POS) system, including handling payments, making change, bagging merchandise, and providing receipts.
Respond to guest comments and questions in person or by phone, answering calls promptly and professionally using the company phone greeting.
Promote GameStop guest benefits, including the reservations, trade-in, and Pro Rewards programs.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift, and understand job duties, policies, inventory control, loss prevention, scam awareness, safety, financial protocol, and ethical responsibilities.
Communicate regularly with store associates and the District Manager to implement store initiatives according to plan.
Set guest-service expectations and train associates in their job responsibilities, policies, procedures, practices, and guidelines.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines and ensure required breaks and meals are accounted for.
Supervise staffing levels to maintain optimum guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and regularly enter written feedback for associates in Workday or the HR service management system.
Keep all store areas, including restrooms, neat, clean, organized, and merchandised according to company guidelines, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise; and keep products represented, organized, and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate visual inspection of associate packages or belongings at closing or shift end.
Lead the store team in meeting or exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals in the POS system.
Complete daily closeout paperwork and deposit slips accurately, ensure adequate cash and change, and make bank deposits daily or according to established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Monitor associate and guest safety, address potential hazards immediately, and report injuries according to company guidelines.
Maintain neat, organized store records and files and ensure manuals are up to date.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working at a store on a military base.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.