Store Manager

CNG Holdings•Fort Worth, TX

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role oversees site operations, sales, customer service, and store-level leadership while helping customers understand and choose financial products and services that meet their needs. The Store Manager supports staff development and training, maintains store schedules, helps achieve performance targets, and may assist with recruiting and onboarding Assistant Store Managers. The position requires travel among stores in the assigned district, and potentially to neighboring districts, using a personal vehicle. Overnight travel may be required. The manager must work assigned shifts as scheduled and may serve as the on-site lead for one or more Assistant Store Managers.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently demonstrate the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.
Able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience preferred.

Responsibilities

Present and explain product and service options to customers based on their needs.
Use active listening to verify or clarify information and address customer complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls, following regulations, store procedures, and district or region expectations.
Handle and count cash, currency, and coins; manage cash drawers and deposits; move cash between the secure safe and cash drawer; and, when assigned, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Follow federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree tasks on time.
Coordinate store operations, staff development, and training needed to achieve performance targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in providing excellent customer service and fostering a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, if requested, neighboring districts; work assigned shifts as scheduled.
Perform other duties as assigned.