Store Manager

Extra Space Storage • Newark, NJ

20d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations, working with limited direct supervision. The role is responsible for maintaining high cleanliness standards, financial accuracy through effective reporting and controls, and operational excellence. Store Managers build customer relationships through in-person and phone interactions, follow a structured sales process, and manage customer accounts. The position may require travel between multiple stores in the district.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.

The work environment includes indoor and outdoor responsibilities, from sedentary desk work to physical tasks with varying demands and exposure to seasonal weather. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Employees regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform the described indoor and outdoor physical duties, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Bilingual Spanish.
• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to protect the company culture.
• Perform additional duties as assigned.
• Travel between other sites as needed.

Benefits

• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay of $22.00–$24.00 per hour.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED