Store Manager FT - MD 619

Cricket Wireless • Glen Burnie, MD

5d • $18 - $19 • Onsite

About The Position

Talk4Less Wireless, a Cricket Wireless Authorized Retailer, is seeking a Store Manager to oversee the full operation of its retail store in Glen Burnie, Maryland. The manager is expected to spend most business hours on the sales floor greeting customers, coaching employees, and managing the business close to customers and the sales team. The role focuses on sales performance, customer service and retention, and developing a capable, motivated team while following company policies and Cricket standards.

The manager leads store staffing, hiring, training, marketing, merchandising, customer service, and team performance. Compensation is $18.00–$19.00 per hour, plus sales and monthly store-goal bonuses. The employer also offers paid time off, medical coverage available with a monthly deduction, phone-service discounts, and development and growth opportunities.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications required.
• Must be coachable and willing to do the job.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communications preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Manage the full operation of the retail store, including opening, closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Work on the sales floor greeting customers, coaching employees, and managing day-to-day operations.
• Establish and exceed organizational and individual performance goals.
• Provide leadership to deliver high levels of customer service within established company policies.
• Screen, hire, and continually recruit sales staff.
• Oversee hiring, training, marketing, and team leadership across retail operations.
• Ensure visual merchandising appeals to customers and follows Cricket standards.
• Motivate, encourage, coach, develop, lead, and train the sales team.
• Answer customer questions about billing processes, equipment, service-plan upgrades, and other customer-service matters.
• Keep sales associates trained on new products and offerings and on sales techniques for selling them.
• Participate in community and local marketing events and public-relations activities to develop a positive local image.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Competitive paid time-off program.
• Medical coverage available with a monthly deduction.
• Phone-service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualifying for store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED