FT Guitar Technician (Luthier) Store 619

Guitar Center•Erie, PA

About The Position

As a Repair Technician (Guitar) at Guitar Center, you will maintain and repair customer-owned instruments and help maintain specific store inventory. The role supports business growth through a positive customer experience and high-quality craftsmanship. Successful technicians are customer-focused, approachable, knowledgeable, and committed to helping customers; they take initiative to identify and resolve issues, build product and operational knowledge, and communicate techniques effectively. Technicians are also expected to work through Guitar Center’s certification program to develop a foundational understanding of products and sales techniques.

Requirements

  • Skilled understanding of guitar repair.

Nice To Haves

  • Foundational product knowledge of Guitar Center products.

Responsibilities

  • Interact with customers to ensure a positive customer experience.
  • Service customer-owned instruments with a high level of craftsmanship.
  • Maintain store-owned gear as requested.
  • Complete warranty repair work.
  • Complete additional duties as assigned.

Benefits

  • Gig leave for employee musicians to take time off to tour and return to their job.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options.
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