About The Position

Guitar Center is hiring a Guitar Technician (Luthier) to perform maintenance and repair services on customer-owned instruments and help maintain specific store inventory. The role supports the company’s mission of nurturing musicians and providing customers with a positive experience through quality work. Repair Technicians are expected to demonstrate customer focus, initiative, and an ability to learn about products, store operations, sales, and leadership. The position also involves developing product and sales knowledge through Guitar Center’s certification program and effectively training and communicating techniques to others.

Requirements

  • Skilled understanding of repairing guitars.

Nice To Haves

  • Foundational product knowledge of Guitar Center products.

Responsibilities

  • Interact with customers and ensure a positive customer experience.
  • Service customer-owned instruments with a high level of craftsmanship.
  • Maintain store-owned gear as requested.
  • Complete warranty repair work.
  • Handle additional duties as assigned.

Benefits

  • Gig leave for musician employees to take time off for tours and return to their jobs afterward.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options.
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